FAQ
Getting started
What is Casia Care?
CASIA Care is a practical operating platform for healthcare practices. Start the practice, run the practice, bill, manage and grow — from startup registration to recurring platform packages.
How do I start?
Use Get Started on casia.africa for a recommendation, then send your details from the recommendation form. Our team will contact you with product-specific next steps.
Who do I contact for help?
Request a call from the Contact page or email support@casia.africa. Sales enquiries can be sent to sales@casia.africa.
Start-up
Do I need Start-up if I have a practice number?
No. Start-up is for healthcare professionals who need business registration, a business bank account and a practice number completed. If you already have those, go straight to Nurse, Nurse Plus or Practitioner.
What does Start-up include?
Business / CIPC company registration, practice-number application, business bank account set-up, and two free months of Care Nurse or Care Nurse Plus (you choose). Care Practitioner is not part of the free-months offer.
Are third-party fees included in Start-up?
CIPC, bank and practice-number fees are separate unless they are expressly included in your written order. Ask our team to confirm the current scope and commercial terms before proceeding.
Plans and pricing
What do the plans cost?
Care Nurse, Care Nurse Plus and Care Practitioner launch on 5 October 2026. Contact our team for more information before launch.
Which plan should I choose?
Choose Start-up when you need help establishing the business and practice. Care Nurse supports a solo practice without claims, Nurse Plus adds medical-aid billing and claims workflows, and Practitioner is designed for a multi-practitioner team. Get Started can recommend a route, and our team will confirm the current scope.
When will commercial terms be available?
Care Nurse, Care Nurse Plus and Care Practitioner launch on 5 October 2026. Contact our team for current availability and commercial terms.
Medical aid claims
What counts as a successful claim?
A successful claim is one accepted and paid under the relevant medical scheme's rules. Scheme responses, eligibility and payment remain controlled by the scheme, not Casia.
How are claims charges handled?
Claims functionality and commercial terms depend on the selected plan and the applicable scheme workflow. Our team will explain the current terms before you commit. Care Nurse excludes claims.
Does Nurse Plus include a claims allowance?
Claims limits and commercial terms must be confirmed with our team before purchase; they are not published on the pre-launch site.
What is the difference between Nurse Plus and Practitioner?
Nurse Plus is intended for a solo nurse practice that needs claims workflows. Practitioner is intended for a practice with multiple practitioners. Contact our team to confirm product limits and current terms.
Users and practitioners
How many users do Nurse and Nurse Plus include?
Nurse and Nurse Plus are designed for a solo practitioner. Practitioner is designed for multi-practitioner teams; our team will confirm the current user limits.
How do I add a practitioner?
Upgrade to Practitioner from your Casia account or contact support. Moving from Practitioner down to Nurse Plus requires reducing to one practitioner first; the change applies from the next billing date.
Billing and cancellation
How do I pay for Care?
Public checkout is not enabled for the pre-launch Nurse, Nurse Plus and Practitioner plans. Contact our team for current availability and approved payment options.
How long is the subscription?
Subscription terms will be confirmed in writing before purchase. Contact our team for the current terms for your selected product.
How do I cancel?
Cancellation rights and notice periods are set out in the written terms accepted at purchase. Contact support@casia.africa for help with an active account.
Can I change plans mid-month?
Plan-change timing depends on your active agreement and the target product. Contact support@casia.africa to confirm the available change and effective date.
Platform structure
How is the platform structured?
Casia Care brings practice setup, daily administration, patient and financial workflows, and—on applicable plans—medical-aid billing and claims support into a connected operating experience. See the Platform page for current details.
What principles govern CASIA Care?
Trust first; less admin; designed for people who are not tech-savvy; everything in one place; and straight to the point with zero confusion.
Your data (POPIA)
Where is my data stored?
Patient and practice data is hosted for Casia Care under our privacy policy. Patient records are special personal information under POPIA.
How do I export records?
You can export practice and patient records from your Care account. If you need help after cancellation, contact support@casia.africa within the retention period set out in the privacy policy.
The Casia app
Where do I log in?
The Care platform lives on casia.ai. Use Log in for existing accounts and Get started / Start for new ones. casia.africa never asks for a password.